Website management companies, and software suites, have been selling an outdated and ludicrously expensive service - human-monitored chatbots promising "real conversations."
Before the advent of more sophisticated artificial intelligence processes real people were a good business model. The logic was simple: if computers sounded robotic, and human beings, even those copying from a rigid script, could make a conversation feel normal, then the consumer would be more willing to interact with and trust that human over any computer.
But in 2021, the humanity of artificial intelligence is finally coming to the fore. As we've discussed in previous posts, consumers have never been more comfortable interacting with chatbots. But now, we can make those bots even more life-like with the power of tools like Natural Language Processing and Machine Learning. These features that have allowed Aestheti.Bot to thrive in the Aesthetics marketplace. Today, we'll take a look at how they work.
Understanding an Intelligent Chatbot
To start, it's probably a good idea to break down how an Intelligent Bot operates to begin with.
The human brain is complex. It is impossible to code for every variable that a human might ask a bot - particularly in a field as complicated as Aesthetic Medicine. This is where one of the big features of Aestheti.Bot comes in - Machine Learning.
In order to avoid having to code for every single possible question a person could ask Aestheti.Bot we use Machine Learning to help the Bot improve on its own over time.
When the bot is asked a question by a patient, it analyzes the responses (breaking it into identifiable chunks), and then scans its neural network (that the Aestheti.Bot team has tirelessly built) to provide a response that it believes best satisfies the patient question.
Our role as a technology development company is to monitor these responses and instruct the bot when it has responded well, and when it has responded incorrectly. Over time the machine learns the right and wrong ways of "thinking" - the process of scanning its network and finding a response - and can more quickly access the correct answers from its neural network.
But then how does the bot relay that response back to the user?
The Answer: The Importance of Part 2 -Natural Language Processing
Natural Language Processing, or NLP, based chatbots are able to converse more naturally with human users because they breakdown terms, speech patterns, and inputs to better tailor a response to the needs of the Patient.
The same way a nurse or a doctor would learn about their patient before making a clinical diagnosis, Aestheti.Bot analyzes user inputs to do more than just spit out cookie-cutter answers.
And Aesthetic Medicine is the field to take advantage of this development in Artificial Intelligence - the more narrow the function of a bot, the better able NLP is to start noticing patterns, developing connections, and adjusting responses to fit the needs of practices and patients!